Shipping Information

Chun Pong Limited ships clothing products to addresses within the regions served by its logistics partners. Orders are processed after payment verification. Processing occurs during standard business hours. Chun Pong Limited sends a confirmation email with tracking information once the order leaves the warehouse. Delivery timelines depend on the destination and the shipping method selected at checkout. Chun Pong Limited does not guarantee specific delivery dates. The customer must provide accurate shipping details. Chun Pong Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. The customer can monitor shipment progress on ykzsjacket.com. Shipping costs are calculated at checkout. The customer pays all shipping costs at checkout. Original shipping costs are non-refundable. If the customer refuses a package, the customer bears all return shipping costs. If a package is returned to sender due to an incorrect address, the customer bears the reshipping costs. The customer is responsible for any customs duties or taxes imposed by the destination country.

Return Policy

Chun Pong Limited offers a strict 14-day no-reason refund policy. The 14-day period begins on the date the customer receives the order. The customer may request a refund for any reason within this period. The customer must return the item to Chun Pong Limited to receive a refund. The buyer completely bears all return shipping costs. Chun Pong Limited does not provide prepaid return labels. The customer must pay for return shipping using a trackable method. Items must be unused and in original packaging. All tags must be attached. The customer must include the original order number in the return package. Chun Pong Limited rejects returns that do not meet these conditions. Chun Pong Limited does not accept returns after the 14-day period. The customer must obtain a return authorization number before shipping any item. Chun Pong Limited does not process returns without a return authorization number.

Return Process

The customer must follow these steps to return an item:

1. Contact Chun Pong Limited at [email protected] within 14 days of receiving the order. Request a return authorization.

2. Chun Pong Limited provides a return authorization number and return instructions.

3. Pack the item securely in its original packaging. Include all accessories and tags.

4. Write the return authorization number on the outside of the package.

5. Ship the package to the following recipient and address: The recipient must be Chun Pong Limited, the contact phone is +852 9322 1189, and the specific return address is 14/F, Chun Lee Commercial Building, 494 Nathan Road, Yau Ma Tei.

6. The customer pays all return shipping costs. The customer must use a trackable shipping service. Chun Pong Limited is not liable for lost or damaged return packages.

7. Chun Pong Limited inspects the returned item after receipt. Chun Pong Limited notifies the customer of the approval or rejection.

8. If Chun Pong Limited approves the return, Chun Pong Limited processes the refund to the original payment method.

Refund Processing

Chun Pong Limited processes refunds after approving the return. The refund arrival time is at least 14 days after Chun Pong Limited receives the returned item. The customer receives the refund through the original payment method. For PayPal refunds, the refund takes at least 14 days after Chun Pong Limited receives the returned item. In some regions, local laws require up to 30 days for PayPal refunds. Chun Pong Limited does not control the speed of the payment provider. The customer must contact the payment provider for additional delays. Chun Pong Limited does not issue refunds in cash. Chun Pong Limited does not issue refunds to a different payment method.

Damaged or Defective Items

The customer must inspect all items upon receipt. Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Chun Pong Limited at [email protected] within this 7-day period. The customer must provide photographs of the damage or defect. Chun Pong Limited evaluates each claim. If Chun Pong Limited approves the claim, Chun Pong Limited provides instructions for returning the item. The customer must follow the same return process as described above. The buyer bears all return shipping costs for damaged or defective items. This 7-day claim period matches the Terms of Service exactly.

Non-Returnable Items

Items that are used, damaged, missing tags, or not in original packaging are non-returnable. Items returned after the 14-day period are non-returnable. Items without a return authorization number are non-returnable. Items that show signs of wear are non-returnable. Items that have been washed are non-returnable. Items that have been altered are non-returnable. Chun Pong Limited does not accept returns that violate these conditions.

Contact Information

The customer can contact Chun Pong Limited for any questions about shipping or returns. The company email is [email protected]. The company phone is +852 9322 1189. The company address is 14/F, Chun Lee Commercial Building, 494 Nathan Road, Yau Ma Tei. The customer can also visit ykzsjacket.com for more information.